Are you passionate about technology, customer support, and ensuring seamless hosting experiences? Phoinex Host, a leading provider of scalable and secure hosting services, is seeking a dynamic Support and IT Specialist to join our team. If you are motivated, tech-savvy, and enjoy solving challenges, we’d love to hear from you!

About Us

At Phoinex Host, we empower businesses, developers, and enterprises with fast, reliable, and state-of-the-art hosting solutions. Join a team that values innovation, teamwork, and excellence in delivering top-tier hosting services to clients worldwide.

Key Responsibilities

• Provide exceptional technical support to clients via email, chat, and phone.
• Monitor and maintain server infrastructure to ensure optimal performance and uptime.
• Troubleshoot and resolve technical issues related to hosting, VPS, and server configurations.
• Assist customers with onboarding, migrations, and service setups.
• Collaborate with the development and engineering teams to escalate complex issues.
• Document technical processes, solutions, and customer interactions for internal use.
• Stay updated with the latest hosting technologies, trends, and tools.

Requirements & Qualifications

• Education: Bachelor's degree in IT, Computer Science, or related field (preferred).
• Experience: 2+ years in IT support or a related role, preferably in the hosting industry.
• Proficiency in server management (Linux/Windows), networking, and virtualization technologies.
• Strong knowledge of hosting environments, including shared, VPS, and dedicated servers.
• Familiarity with control panels like cPanel, Plesk, or similar tools.
• Excellent communication skills, with a customer-first attitude.
• Problem-solving skills and the ability to work effectively under pressure.
• Certifications in IT support or server management are a plus (e.g., CompTIA, RHCSA).

Why Join Us & What We Offer?

• Work with a dynamic and innovative team that is passionate about education.
• Flexible working hours and the opportunity to work remotely.
• Competitive compensation based on experience and course enrollment.
• Opportunity to make a meaningful impact on the lives of learners worldwide.
• Access to a global network of professionals and continuous professional development opportunities.